Competing
in mainland China's consumer
electronics market has never been
easy: rampant price wars caused by
overcapacity have squeezed profit
margins to some of the lowest levels
in the world. And as if things
weren't bad enough for
manufacturers, a new wave of
consolidation among electronics
retailers is turning up the heat.
We recently saw the acquisition
of China Paradise Electronics Retail
by Gome Electrical Appliances
Holding, China's leading electronics
speciality chain. That came fresh on
the heels of an alliance struck—then
put on hold—between China Paradise
and Dazhong Electrical Appliance. In
April, US-based Best Buy acquired
Jiangsu Five Star. All this activity
occured within the space of a few
months.
Retail chains dominate the
consumer electronics landscape: a
handful of these players control as
much as 40 percent of sales in
first-tier cities like Shanghai and
Beijing. They dominate even more in
some product categories: the new
giant forged from the imminent
merger of Gome and China Paradise
will control 60 to 70 percent of TV
sales in Shanghai.
Unless consumer electronics
players—whether Chinese or
foreign—rethink their strategies,
they risk losing the battle for the
wallets of millions of mainland
consumers. A lot is at stake: the
mainland's consumer electronics
market has been growing at a
compound rate of 12 percent a year
and is expected to reach about 1
trillion yuan ($125 billion) by
2010, up from 590 billion yuan this
year.
This market will account for 25
percent of the global market by
2010. Carving out a share of it has
ranked high on the agendas of many
of the world's consumer electronics
companies for some time. Many of the
world's best-known brands already
have a sizable presence in China.
But price wars—triggered in part by
the rise of the electronics retail
chains and overcapacity—have pushed
profit margins on TVs and other
white goods to below 3 percent.
Amid the proliferation of brands,
many manufacturers are having a
harder time competing for shelf
space in the major electronics
retail chains. A growing number of
second-tier brands, both foreign and
domestic, are being pushed off the
shelves in favor of better-known and
faster-selling ones. Moreover, the
trend among European and US
retailers to sell products under
their own labels will catch on in
mainland China. Gome already has its
own brand, Idell, while China
Paradise recently introduced a line
under the brand name Yole. These
private-label brands will compete
head-on with established ones.
So how should consumer
electronics players compete on the
mainland? First, manufacturers need
to form win-win partnerships with
the large retail chains, helping
them build capabilities in marketing
strategy, in-store promotions, and
supply chain and inventory
management. Retailers in more
developed markets may take these
critical capabilities for granted,
but many mainland retailers still
lack them. Companies that help
retailers build these skills will
secure their position as "strategic
vendors" to the major retail chains.
Surprisingly, not all consumer
electronics companies on the
mainland are equipped to serve the
needs of the large retail chains.
Many lack dedicated teams to focus
on the major retail chains that
comprise the bulk of their sales.
Others have individual sales teams
for each of their product
categories: in one case we observed,
a manufacturer had five different
sales teams calling on the same
retail-chain account.
For most consumer electronics
players, working more closely with
these new retail giants will be an
essential part of staying in the
game. Some, however, may want to
fight fire with fire, and consider
opening their own branded stores.
Sony and Zhuhai-based Gree have
already opened hundreds of branded
stores throughout the mainland,
selling directly to the consumer and
playing an important role in shaping
the buyers' experience with their
brand.
The trick, however, will lie in
coinvesting with dealers at the city
level—to share the investment
risk—while exercising direct
management control over these stores
to maximize sales and manage the
brand properly. For example, Sony
coinvests with local dealers to
build its shops. But it directly
manages the in-store sales teams to
ensure that targets are met,
inventory is tracked, and valuable
information on customer buying
behavior is collected.
Finally, two trends may play to
the advantage of foreign players in
the consumer electronics sector: the
opening of mainland China's
distribution sector in line with its
World Trade Organization commitments
and the growing presence of large,
sophisticated foreign electronics
distributors such as Ingram Micro
and Trend Micro. Through existing
global relationships with these
large distributors, foreign
manufacturers can gain access to
hard-to-reach geographic markets and
distribution channels. These include
regional department stores and
small, independent speciality
stores.
Competing in the mainland's
consumer electronics market may be
tougher these days because of the
wave of consolidation reshaping the
landscape. But the players that
figure out a strategy for
collaborating with these new
electronics retail giants—without
becoming too dependent on them—will
have a better chance at succeeding
in this dynamic marketplace.