EN 
Q & A
1. What is the main purpose of the tracking service?
The tracking service is designed to help suppliers address common communication challenges with buyers, such as reconnecting with lost buyers, reclaiming old customers, following up after trade shows, and resolving order confirmations and delayed payments.
2. Who is the tracking service for?
It’s suitable for any business looking to enhance buyer contact efficiency, reconnect with inactive clients, or address payment issues, whether you’re a small supplier or a large exporter.
3. What information do we need to provide to use the tracking service?
You only need to provide the buyer's contact information (such as email, phone, or business card), along with relevant communication details, order details or cooperation background, and we can start the service.
4. How is the service fee for each case calculated?
We charge on a per-case basis, with each case starting from as low as $50 USD, depending on the complexity of the case.
5. How does your tracking service work?
Our professional team will directly contact the buyer via phone or email, understand the situation, provide advice, and deliver follow-up reports as needed to ensure the buyer responds and to facilitate further cooperation.
6. How long will it take to receive a follow-up report?
We guarantee to provide the latest follow-up report within one week so that you can stay updated on the buyer’s status.
7. What should we do if the buyer still does not respond?
If the buyer still does not respond, we will discuss further strategies with you, such as continued follow-up or adjusting communication methods.
8. Can you help with recovering overdue payments as well?
Yes, we can assist in contacting buyers who have overdue payments to help speed up the collection process and reduce financial risk. Communication via a 3rd party sometimes proves to be very effective.
9. Can we specify which buyers we want to contact?
Absolutely! If you're particularly interested in certain buyers but have not been able to reach them, just provide us with the list, and we will assist in making contact.
10. What happens if the service does not meet expectations?
We are committed to providing efficient services, but we are not in a position to guarantee absolute results.